Refund Policy
Cape Overberg Honeybush supplies agricultural and food products with care and quality in mind.
This Refund Policy explains how refunds, returns, or replacements are handled.
1. General Policy
As our products are agricultural and consumable in nature, refunds and returns are assessed on a case-by-case basis.
We aim to be fair and reasonable while maintaining product integrity and food safety standards.
2. When Refunds or Replacements May Be Considered
Refunds or replacements may be considered where:
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The product supplied is defective or contaminated at the time of delivery
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The incorrect product or quantity was supplied
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The product was damaged prior to dispatch
Any issues must be reported within a reasonable time after delivery and supported by relevant information (e.g. photos, batch details).
3. When Refunds Are Not Provided
Refunds will generally not be provided where:
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Products have been opened, used, or altered
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Damage occurs after delivery due to improper storage or handling
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Orders are cancelled after dispatch
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Products are affected by normal variations associated with agricultural goods
4. Assessment Process
All refund or replacement requests will be reviewed by Cape Overberg Honeybush.
Where applicable, we may:
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Offer a replacement product
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Provide a partial or full refund
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Propose an alternative resolution
Decisions will be made in good faith and communicated clearly.
5. Cancellations
Order cancellations must be requested before dispatch. Once products have been dispatched or collected, cancellations may not be possible.
6. Future Online Sales
When online sales are introduced, this Refund Policy may be updated to reflect applicable consumer protection and distance-selling regulations.
7. Consumer Rights
Nothing in this Refund Policy limits any rights you may have under the Consumer Protection Act (CPA) of South Africa, where applicable.
8. Contact
For refund or return enquiries, please contact:
info@cohoneybush.com
+27 82 895 5949